Contact Us – Get Help Anytime with Lotus365

Your experience matters at Lotus365. Whether you have questions about account access, need help with deposits and withdrawals, or encounter any technical issues, our dedicated support team is here to assist you 24/7. We’ve made reaching us easy through multiple communication channels—choose the method that works best for you.

Contact Methods – Choose What Works for You

WhatsApp Support (Fast & Convenient)

Reach us instantly on WhatsApp for quick responses to your questions.

WhatsApp is one of the fastest ways to get in touch with our support team. During peak hours, we typically respond to messages within 2–5 minutes.

WhatsApp Contacts:

Main Support: +91-XXXXXXXXXX
Account Issues: +91-XXXXXXXXXX
Deposits & Withdrawals: +91-XXXXXXXXXX
General Queries: +91-XXXXXXXXXX

Why WhatsApp?

Instant messaging—no waiting on hold
Share screenshots directly for issue resolution
Conversation history saved for reference
Available 24/7 with rapid response times
No extra fees (uses your internet connection)

How to Start:

Open WhatsApp on your phone
Click “New Chat” and select “Add Lotus365 Support”
Type your issue in your first message
Share any relevant details (account number, transaction ID, screenshots)
Our team responds within minutes

Live Chat Support (On Your Website)

Chat directly from Lotus365 without leaving your browser.

Our live chat is embedded on lotus365.live and lotus365.win for your convenience.

How to Access:

Look for the chat widget (blue chat bubble) in the bottom-right corner
Click to open the chat window
Type your message or choose from suggested topics
Connect with a support agent instantly

Live Chat Availability:

Monday–Friday: 8:00 AM–11:00 PM IST
Saturday–Sunday: 10:00 AM–10:00 PM IST
Urgent issues: 24/7 automated support available

When to Use Live Chat:

Quick account questions
Technical troubleshooting
General platform inquiries
Bonus and promotion questions
Instant help during active betting

Email Support (Detailed Issues)

Send detailed explanations via email for complex issues that need investigation.

Email is ideal when you need to include multiple documents, screenshots, or detailed descriptions of your problem.

Support Email Addresses:

General Support: support@lotus365.live
Response time: 4–6 hours

Account & Login Issues: accounts@lotus365.live
Response time: 2–4 hours

Deposits & Withdrawals: payments@lotus365.live
Response time: 2–4 hours (urgent transactions prioritized)

Technical Issues: technical@lotus365.live
Response time: 4–8 hours

Feedback & Complaints: feedback@lotus365.live
Response time: 24 hours

Data Privacy & Security: privacy@lotus365.live
Response time: 24 hours

How to Write an Effective Email:

Use a clear subject line (e.g., “Login Issue – Account Locked”)
Include your Lotus365 username or registered email
Describe the issue in detail with exact error messages
Attach screenshots if applicable
Provide your account ID or transaction ID if relevant
Include your phone number for potential follow-up

Sample Email Format:

textSubject: Withdrawal Issue – Pending for 24 Hours Hello Lotus365 Support, Username: your_username Account Email: your.email@example.com Transaction ID: TXN-202511-12345 Issue: I initiated a withdrawal of ₹5,000 to my bank account 24 hours ago, but the funds have not been received. The transaction status shows "Processing." Screenshots: [Attached - showing transaction details] Please investigate and update me on the status. Thank you, [Your Name] Phone: +91-XXXXXXXXXX

Phone Support (Immediate Assistance)

Speak directly with our support team by phone for urgent matters.

Phone support is perfect for account emergencies, security concerns, or when you need real-time troubleshooting.

Support Phone Numbers:

Main Helpline: +91-XXXXXXXXXX
Available: 8:00 AM–10:00 PM IST, 7 days a week

Urgent Issues (24/7): +91-XXXXXXXXXX
For critical account security or transaction issues

Toll-Free (India Only): 1800-XXXXXX
Available: 10:00 AM–8:00 PM IST, Monday–Friday

How to Call:

Dial your nearest support number from the list above
Provide your Lotus365 username or registered email
Explain your issue clearly
Follow the instructions from our support agent
Note the call reference number (provided at end of call)

What to Have Ready:

Your Lotus365 username
Registered email address or phone number
Account ID (found in account settings)
Transaction ID (if deposit/withdrawal related)
Description of your issue
Screenshots if applicable

Average Wait Times:

8:00 AM–12:00 PM: 2–5 minutes (peak hours)
12:00 PM–6:00 PM: 1–3 minutes (moderate traffic)
6:00 PM–10:00 PM: 3–8 minutes (peak hours)
Late night (10:00 PM–8:00 AM): Automated support available

In-App Support (Mobile & Desktop)

Get help without leaving the Lotus365 app or website.

Both the Lotus365 mobile app and website include built-in support features.

In-App Support Features:

Help Center: Searchable database of common questions and solutions
Live Chat: Quick access to support agents
Contact Form: Submit detailed requests with attachments
FAQ Section: Browse answers to frequently asked questions
Video Tutorials: Learn how to use features step-by-step
Status Updates: Check platform maintenance and known issues

How to Access In-App Support:

Open Lotus365 app or website
Tap the menu icon (≡) or click “Support”
Select “Contact Us” or “Help Center”
Choose your issue category
View suggested solutions or start a chat

Common Issues & Quick Fixes

Issue: I Can’t Log Into My Lotus365 Account

Solutions:

Verify your username or email is correct (check for typos)
Reset your password using “Forgot Password” link
Clear your browser cache and cookies
Try logging in from a different device or browser
Disable VPN or proxy services temporarily
Check if your account is locked (too many login attempts)

If problem persists: Contact accounts@lotus365.live or WhatsApp +91-XXXXXXXXXX

Issue: I’ve Forgotten My Lotus365 ID/Username

Solutions:

Check your registration confirmation email
Go to login page and click “Don’t have a username?”
Enter your registered email address
Check your email for username reminder
Verify email includes your complete username

If problem persists: Contact accounts@lotus365.live with your registered email

Issue: My Account is Locked

What causes account lockouts:

Too many incorrect password attempts (usually 5+)
Suspicious login activity detected
Security verification failed
The self-exclusion period is active
Account suspended for policy violation

How to unlock:

Wait 24 hours (automatic unlock for excessive attempts)
Reset your password
Complete identity verification
Contact support for emergency unlock: +91-XXXXXXXXXX

If self-excluded: Contact accounts@lotus365.live to discuss options

Deposit Problems

Issue: My Deposit Hasn’t Been Credited

Troubleshooting steps:

Check your bank/payment app to confirm transaction was completed
Wait 15–30 minutes (deposits usually process instantly)
Refresh the Lotus365 app or clear browser cache
Check transaction history for deposit confirmation
Verify correct payment method was selected
Confirm deposit amount met minimum requirements (minimum ₹100)

If deposit still not showing:

Contact payments@lotus365.live immediately
Provide transaction ID (from your bank)
Include payment method used
Provide screenshot of bank confirmation
Include Lotus365 username and registered email

Important: We never accept responsibility for transactions not completed to Lotus365. Always verify your bank confirms the transaction before contacting us.

Issue: Deposit Failed or Returned

Common reasons:

Insufficient funds in your payment account
Card/account blocked by your bank
Payment gateway technical issue
Incorrect card details entered
Payment method not supported
Transaction timeout

How to fix:

Verify your payment account has sufficient funds
Ask your bank if they blocked the transaction
Try a different payment method
Wait 5 minutes and retry
Check your internet connection
Contact your bank for fraud blocks

Need help? Email payments@lotus365.live with error message

Issue: Wrong Amount Credited

Steps to verify:

Check your deposit amount entered on Lotus365
Verify transaction history in your account
Confirm amount in Lotus365 wallet matches what you sent
Account for any applicable taxes or fees

If amount is genuinely incorrect:

Contact payments@lotus365.live
Provide transaction ID
Explain discrepancy
Attach proof of amount transferred
Include bank confirmation

Note: Lotus365 processes transactions at the rate calculated at deposit time.

Withdrawal Problems

Issue: My Withdrawal is Still Pending

Processing timeframes:

Bank Transfer: 1–2 business days
Instant UPI: 10–30 minutes
E-Wallets: 5–15 minutes
Cards: 2–5 business days

Troubleshooting:

Check withdrawal status in your transaction history
Verify bank account details are correct
Confirm sufficient balance in your Lotus365 wallet
Check if pending withdrawals limit is reached
Verify withdrawal amount is within daily limits

If withdrawal stuck after typical timeframe:

WhatsApp payments@lotus365.live with transaction ID
Email payments@lotus365.live with complete details
Include withdrawal amount, method, and timestamp
Provide bank reference/transaction ID

Issue: Withdrawal Failed or Rejected

Common reasons for withdrawal failure:

Incorrect bank account details provided
Bank account holder name doesn’t match registered name
Daily/monthly withdrawal limits exceeded
Minimum withdrawal amount not met (usually ₹500)
Bank account closed or inactive
Too many withdrawal attempts in short time
Payment method not verified

How to resolve:

Verify your bank details are 100% correct
Update bank account information in account settings
Wait 24 hours before retrying
Try a different payment method
Contact your bank to confirm account is active

Need support? Email payments@lotus365.live with withdrawal details

Issue: Withdrawal to Wrong Bank Account

Immediate action required:

Contact payments@lotus365.live immediately
Include transaction ID
Provide details of wrong account
Explain the mistake
Request reversal if possible

Important: If funds were transferred to another person’s account, reversals depend on bank cooperation and may require legal involvement.

Prevention: Always verify bank details before confirming withdrawal.

Issue: I Haven’t Received My Withdrawal

Check these first:

Verify your bank has received the funds (contact your bank)
Check your bank’s transaction history
Verify correct bank account was used
Check if funds appear as pending
Wait 5–7 business days for bank processing

If your bank confirms no receipt:

Note the exact date and time withdrawal was initiated
Get your bank’s transaction reference number
Email payments@lotus365.live with all details
Include bank confirmation showing non-receipt
Provide Lotus365 transaction ID

Lotus365 Guarantee: If we processed the withdrawal and your bank has no record, we will investigate and restore funds if needed.

Lotus365 ID Issues

Issue: I Don’t Know My Lotus365 ID

Your Lotus365 ID is your unique account number.

Where to find it:

In your account settings (Settings → Account Information)
On your player profile page
In email confirmations from Lotus365
On deposit/withdrawal receipts
Via account recovery form

To retrieve:

Go to Lotus365 login page
Click “Forgot Your ID?”
Enter your registered email address
Click “Send Link”
Check your email for ID reminder

If you still can’t find it: WhatsApp +91-XXXXXXXXXX with your registered email

Issue: I Want to Change My Lotus365 ID

Important: Lotus365 IDs cannot be changed after account creation.

Alternatives:

Create a new account with preferred username (if previous account is dormant)
Use your registered email as identifier in support queries
Add a nickname in your profile for personal reference
Note your ID somewhere safe for future reference

Questions about ID policy? Contact accounts@lotus365.live

Issue: Multiple IDs Detected Under My Name

Account Duplication Policy:

Lotus365 allows only one active account per person. Multiple accounts may result in:

Account suspension
Fund forfeiture
Permanent account closure
Loss of bonuses and winnings

If you have multiple accounts:

Identify which is your primary account
Contact accounts@lotus365.live immediately
Explain why multiple accounts were created
Request consolidation or account closure
Provide usernames for all accounts

We can help: Our support team can assist in consolidating accounts where possible.

Responsible Gaming Support

If you’re experiencing gambling-related concerns, Lotus365 provides resources and tools to help.

Self-Exclusion & Limits:

Set deposit limits
Establish loss limits
Use cool-off periods
Enable self-exclusion
Activate reality checks

Help Resources:

Speak to our support team about setting limits
Visit our Responsible Gaming page for resources
Access free counseling information

Organizations That Help:

NCPG (National Council on Problem Gambling): www.ncpgambling.org
Gamblers Anonymous: www.gamblersanonymous.org
SAMHSA National Helpline: 1-800-662-4357 (US)
Helpline India: 1800-XXXXXX

Contact our Responsible Gaming Team: responsible-gaming@lotus365.live

Security & Account Concerns

Reporting Security Issues:

If you notice suspicious activity or believe your account has been compromised:

Immediately change your password
Contact security team: security@lotus365.live
Call emergency line: +91-XXXXXXXXXX
Provide details of suspicious activity
Do not share passwords or sensitive info

Our Response:

Account security review within 1 hour
Freeze suspicious transactions
Investigation of unauthorized access
Recovery of compromised accounts
Password reset assistance
Two-factor authentication setup

Support Quality Guarantee

At Lotus365, we’re committed to excellent customer service.

Our Promises:

✓ Response within 24 hours on all channels
✓ Professional, courteous support agents
✓ Accurate, helpful information
✓ Fair and transparent problem resolution
✓ Secure handling of your data
✓ Privacy protection guaranteed

If You’re Not Satisfied:

Request supervisor review
Escalate to complaints department
File formal complaint via feedback@lotus365.live
Expect response within 48 hours
Independent review available if needed

FAQ – Fastest Answers

What’s the fastest way to reach support?

WhatsApp typically gets a response within 2–5 minutes. Live chat is also nearly instant during business hours.

Why is my transaction taking so long?

Bank transfers take 1–2 business days. If it’s been longer, contact payments@lotus365.live with your transaction ID.

Can I speak to someone in my language?

Yes! Our support team includes Hindi, Tamil, Telugu, and Marathi speakers. Request your preferred language when contacting us.

What if I need help outside working hours?

24/7 automated support and live chat available. For urgent issues, email or WhatsApp—we respond first thing.

Is my data safe when I contact support?

Yes. All communications are encrypted. We follow strict data protection and privacy standards.

Support Hours & Response Times

Support Channel	Hours	Response Time
WhatsApp	24/7	2–5 minutes
Live Chat	8 AM–11 PM (M–F), 10 AM–10 PM (Sat–Sun)	1–5 minutes
Email (General)	24/7	4–6 hours
Email (Urgent)	24/7	2–4 hours
Phone	8 AM–10 PM, 7 days	2–8 minutes
Toll-Free	10 AM–8 PM (M–F)	2–8 minutes
In-App Chat	24/7	1–10 minutes

Before You Contact Us – Quick Resources

Save Time with These Self-Service Options:

Forgot Password? Use “Forgot Password” on login page
Forget Username? Click “Don’t Have Username?” on login page
How to Deposit? Check Help Center → Deposits → Tutorials
How to Withdraw? Check Help Center → Withdrawals → Step-by-Step Guide
Bonus Questions? Visit Help Center → Promotions → Bonus FAQs
Technical Issues? Check Help Center → Technical Issues → Troubleshooting
Game Rules? Tap game info icon (i) while playing
Account Settings? Explore Settings menu in your profile

Contact Summary – At a Glance

Get Instant Help:

WhatsApp: +91-XXXXXXXXXX (2–5 min response)
Live Chat: Click widget on lotus365.live (1–5 min)
Phone: +91-XXXXXXXXXX (2–8 min wait)

Email for Detailed Issues:

Emergency/Urgent:

24/7 Emergency Line: +91-XXXXXXXXXX
Security Issues: security@lotus365.live
Escalations: escalations@lotus365.live

Available Anytime: All channels support lotus365.live and lotus365.win users equally.