Privacy Policy – Lotus365

Welcome to Lotus365 (lotus365.win, lotus365.live). This Privacy Policy explains how Lotus365 collects, uses, processes, stores, shares, and protects your personal data when you access and use our website, mobile application, and online gaming services (collectively referred to as the “Platform” or “Services”).

Your privacy is our responsibility. We are committed to transparent data practices, robust security measures, and full compliance with applicable data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023, the DPDP Rules, 2025, and the Information Technology Act, 2000.

By accessing or using Lotus365, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our platform.

Protecting Your Trust, Securing Your Data

At Lotus365, we believe that your privacy is not just a legal obligation—it’s a fundamental right that deserves our unwavering commitment. When you visit lotus365.win or lotus365.live, you’re trusting us with more than just your gaming preferences. You’re sharing personal information that matters deeply to your life, your finances, and your peace of mind. This Privacy Policy exists because we take that responsibility seriously, and we want you to understand exactly how we collect, use, protect, and respect your data every single day.

• The gaming industry has unfortunately earned a reputation for treating user data carelessly, sometimes even recklessly. We’re determined to be different.
• This policy isn’t written in obscure legal language designed to confuse you or hide our practices behind complicated terminology. Instead, we’re explaining our data practices in genuine, straightforward language because you deserve transparency.
• When you finish reading this policy, you should feel confident that Lotus365 is handling your information with the care and respect it deserves, in full compliance with India’s Digital Personal Data Protection Act 2023, the Information Technology Act 2000, and all applicable gaming regulations.

Your gaming experience at Lotus365 should never come at the cost of your privacy. Whether you’re placing bets on cricket matches, enjoying live casino games, or participating in our exclusive tournaments, your personal information is protected by multiple layers of security, ethical practices, and legal safeguards. We’ve designed our systems so that collecting necessary data and protecting that data go hand in hand, never compromising one for the other.

What Information We Collect and Why It Actually Matters

Understanding what data we collect requires understanding why online gaming platforms need information in the first place. When you register with Lotus365, we ask for your full name, email address, phone number, and residential address because these details form the foundation of a legitimate gaming account. This isn’t invasive curiosity—it’s regulatory necessity. Indian law requires us to verify your identity, confirm your age, and maintain records that protect both you and us from fraud. When you provide your date of birth, we’re verifying that you’re genuinely eighteen years or older, not circumventing age restrictions. When you share your address, we’re confirming that you are who you claim to be, using the same KYC (Know Your Customer) protocols that banks use daily.

• Beyond basic registration information, we collect financial data because gaming inherently involves money.
• Your bank account details, UPI information, and payment method preferences are necessary for processing deposits and withdrawals. We need this information to ensure that when you deposit money, it reaches your account reliably, and when you win, your winnings are transferred to your authentic bank account.
• We also collect betting history because without it, we couldn’t settle your bets fairly, calculate your winnings accurately, or provide you with the account statements you need for your personal records and tax purposes.

Our systems automatically gather certain information whenever you use Lotus365, and understanding this helps you appreciate how internet-based services actually function. Your IP address tells us where your internet connection originates, helping us provide localized services and detect suspicious access patterns that might indicate account compromise. Information about your device—whether you’re using an iPhone, Android phone, or desktop computer—helps us optimize the gaming experience for your specific screen and processor. We collect information about pages you visit, buttons you click, and time you spend on different sections because this data helps us understand what’s working beautifully and what needs improvement. These analytics help us build a better platform that serves you more effectively.

We also use cookies, which are small data files stored on your device that serve legitimate purposes. Session cookies keep you logged in so you don’t have to enter your credentials every time you navigate between pages. Preference cookies remember your language choice, your theme preference, and other customization choices you’ve made. Performance cookies help us identify technical issues and understand platform performance through your perspective. While some people view cookies with suspicion, most cookies are actually beneficial tools that make your experience seamless rather than intrusive. You maintain complete control over cookies through your browser settings and our privacy controls, allowing you to disable tracking cookies while keeping essential cookies active.

How We Actually Use Your Information

We use the information you provide and the data we collect for purposes that are directly tied to serving you better and operating our business ethically. The most obvious use is fulfilling your gaming requests. When you place a bet, we need your account information, betting preferences, and current balance to process that bet. When you win, we need your banking information to transfer your winnings. When you request support, we need your contact history and account details to help resolve your issues efficiently. These uses aren’t mysterious or sinister—they’re simply what’s necessary to provide the gaming services you’ve chosen to enjoy.

• We also use your data for legal and regulatory compliance, which might sound bureaucratic but protects you in fundamental ways. Under India’s Income Tax Act, we must calculate and deduct tax from substantial winnings.
• This means we need your betting data to determine your net winnings and ensure proper tax reporting to the government. We maintain your KYC information because banking regulations require us to know our customers, protecting the financial system from fraud and money laundering.
• These aren’t optional practices we’ve chosen arbitrarily—they’re legal requirements that actually serve important societal purposes. When we comply with these requirements, you benefit from using a regulated, legitimate platform rather than an underground operation that might disappear with your money tomorrow.

Beyond regulatory requirements, we use data to prevent fraud and protect security. If someone attempts to access your account from an unusual location or uses an unrecognized device, our systems analyze this activity against your typical patterns to flag potential unauthorized access. We monitor for multiple account creation attempts from the same person, protecting the fairness of our platform for everyone. We screen for suspicious betting patterns that might indicate collusion or system manipulation. These security measures rely on analyzing your data, but they’re protecting your interests, not exploiting them. When we detect suspicious activity, we’re often preventing fraud that would have hurt you.

• We also use aggregated data to improve Lotus365 continuously. When thousands of users show us that a particular betting market is confusing, we redesign it. When we notice that the mobile app crashes for certain devices, we fix those technical issues.
• When analytics show us that users aren’t finding the live casino section easily, we improve navigation. This data-driven approach means every update and improvement to Lotus365 is guided by real user behavior and genuine needs, not by guesses or assumptions.
• We’re using your information to build a better platform that serves the entire community more effectively.

Security: How We Actually Protect Your Data

Security isn’t something we talk about theoretically—it’s something we invest in constantly and measurably. Every piece of data traveling between your device and our servers is encrypted using 256-bit TLS encryption, the same military-grade encryption standard that protects banking transactions worldwide. This encryption means that even if someone intercepts data transmission, they cannot read your personal information, banking details, or betting history. It’s like sending a letter in an unbreakable locked box rather than an open postcard.

The data we store is also encrypted at rest, meaning information sitting in our database isn’t vulnerable even if someone somehow gained unauthorized physical access to our servers. We use AES-256 encryption for stored data, ensuring that the encrypted information is useless without the encryption keys, which are kept in separate secure locations. These aren’t theoretical protections—they’re actual security measures verified by third-party security auditors who conduct annual penetration testing on our infrastructure, attempting to break in precisely to identify vulnerabilities we might have missed.

• Our physical security is equally robust. Our data centers are located in secure, ISO 27001-certified facilities with restricted access, surveillance systems, and environmental controls that protect against physical threats.
• Multiple firewalls and intrusion detection systems create layers of protection around our networks. Our staff undergoes regular security training so that human error doesn’t become the weak link in our security chain.
• We maintain incident response procedures that activate immediately if we detect any potential breach, allowing us to contain threats quickly and limit any potential damage.

We encourage two-factor authentication, an additional security layer that requires you to confirm your identity via a code sent to your phone after entering your password. This means that even if someone obtains your password through a data breach elsewhere on the internet, they cannot access your Lotus365 account without also having your phone. This single additional step prevents the vast majority of unauthorized account access attempts. We’ve also implemented withdrawal verification procedures ensuring that before any funds leave your account, we confirm your identity through multiple channels, preventing unauthorized withdrawals even in worst-case scenarios where someone gains temporary account access.

Your Rights and Complete Control Over Your Data

Under India’s Digital Personal Data Protection Act 2023, you possess several important rights regarding your personal data, and Lotus365 respects these rights completely. You have the right to access all personal data we hold about you, and you can exercise this by emailing privacy@lotus365.id with “DATA ACCESS REQUEST” as your subject line. We’ll provide a comprehensive copy of everything we have—your registration information, betting history, financial records, communications, and all other data—within thirty days. You can also use the “Data Rights” option in your account settings for immediate access to certain categories.

• You also maintain the right to request correction of inaccurate information.
• If your email address is outdated, your phone number has changed, or your address is wrong, you can update these directly in account settings. For more sensitive information like KYC documents or banking details, you can submit correction requests to our privacy team, and we’ll verify the corrections and update our records within thirty days.
• This right ensures that our records about you remain accurate and that decisions about your account are based on correct information.

Perhaps most importantly, you can withdraw your consent for us to use your data. If you decide you no longer want us to use cookies for analytics, you can disable analytics tracking. If you want to opt out of promotional communications, you can unsubscribe from marketing emails, SMS messages, and push notifications. You can request that we delete personal data, though this request might be limited for data we’re legally required to retain for tax or regulatory purposes. If you choose to close your account entirely, you can do so knowing that we’ll cease using your data for active gaming services, though we’ll necessarily retain certain records for the legal timeframes required by Indian law.

• You also have the right to data portability, meaning you can request your data in a machine-readable format suitable for transferring to other platforms.
• We can provide your information in CSV, JSON, or XML format within forty-five days of your request. This ensures you’re never locked into our platform against your will—your data remains yours to control and move if you choose.
• If you believe we’ve violated your privacy rights or handled your data improperly, you can lodge a formal complaint with India’s Data Protection Board, which has authority to investigate and order remedies if violations are confirmed.

How Long We Keep Your Information

We retain your data according to specific legal and business requirements that balance your interests with legitimate regulatory obligations. While your account is active, we maintain your personal information, KYC documents, banking details, and full betting history because this data is essential to providing ongoing services. You need this historical record for your own personal accounting, and we need it to settle any disputes or questions that might arise. However, once you close your account, we transition your data into different retention categories based on legal requirements.

Tax and financial records must be retained for seven years under the Income Tax Act 2023, which is a legal requirement extending beyond our control. These records ensure we can respond to tax authority inquiries and handle disputes that might emerge long after a transaction. Betting history and account activity are retained for three years under business record retention requirements. However, marketing communications data is deleted much more quickly—once you unsubscribe from our mailing lists, we delete those records after two years of inactivity. Cookies and tracking data is retained for much shorter periods, with session cookies deleted when you log out and persistent cookies typically expiring after two years.

If your account remains inactive for an entire year, we notify you that we’re considering data archival, giving you an opportunity to reactivate. After the seven-year legal retention period expires, your data is permanently deleted from active systems and backups. This ensures that we’re not warehousing your information indefinitely—we’re keeping what’s legally necessary and ethically important while respecting your privacy by deleting older data once it’s no longer needed.

Protecting Children and Respecting Vulnerable Users

Lotus365 is exclusively for users eighteen years and older, and we take this restriction seriously. During registration, age verification is mandatory, and we reject any registration that misrepresents age. If we discover that an account belongs to someone under eighteen, we immediately suspend that account and delete any personal data related to that account. We will never knowingly allow children to create accounts, access our services, or have their data processed on our platform.

We’re also deeply committed to responsible gaming for all users. We use data to identify potential problem gambling patterns, unusual betting behaviors that might indicate someone is gambling beyond their means, and signs that someone might benefit from support resources. When we identify these patterns, we proactively reach out, offering responsible gaming tools like deposit limits, loss limits, and break options. We maintain connections with counseling services and addiction support organizations so that if someone needs help, we can provide information about professional resources available to them. Your data helps us care for your wellbeing, not exploit your vulnerabilities.

FAQs – about privacy and policy for Lotus365

Your Privacy Questions and Our Commitment

If you have questions about how we handle your privacy or want to exercise any of your rights, you can contact us through multiple channels designed for your convenience. Email privacy@lotus365.id for comprehensive inquiries, and we’ll respond within thirty days. Contact us via WhatsApp at +91-7379152113 for urgent privacy matters that need immediate attention. Use the “Data Rights” option in your account settings for quick access to your data. Our commitment to privacy doesn’t end with this policy—it continues through responsive, helpful engagement with your specific concerns and requests.

Your privacy matters. Lotus365 is built on this principle, and every decision we make reflects genuine respect for your personal information and your right to understand how it’s being used. Thank you for trusting us with your data.

Last Updated: November 20, 2025
Effective Date: November 20, 2025
Version: 2.0